QUICK TIPS

The global economic melt-down is causing travelers to spend more time than ever before looking for the best possible hotel rates and of course the best value. Here we provide some tips and hope they are help.

• Our rates, packages, promotions and quotations should always include applicable taxes, service charges, high seasons sure charge (in high/peak seasons) and of course no “hidden charges”.
• We fully understand that what matter most is how much you will have to pay. Please be advised that some hotels and agencies do not include applicable taxes and service charges. “Net” means the rate does include applicable taxes, service charge and high seasons sure charge (in high/peak seasons) while “++” means the rate is subject to applicable taxes, service charges and high seasons sure charge (in high/peak seasons).
• We also partner with a variety of online travel agencies, who promote and sell our rooms. However, we sometimes find our hotel advertised on web sites with which we have no agreement. The room type and conditions may not be the same as those offered by the hotel directly. This often causes some confusion, so please be aware of this when you are comparing rates.
• We always prefer guests to book with us directly. If you find better rates on one of our online travel agency partner web sites, we will be happy to match the rates.
• We feature various promotions and packages in our official website. However we understand they are not suitable for everyone. Should you fancy something else, please feel free to contact our reservation department at [email protected]. We will provide a “PERSONALIZED SPECIAL OFFER”. Please specify what you require and we strive to quote for exactly what you need.

FREQUENTLY ASKED QUESTIONS (FAQ’s)

ABOUT BALI

Airport
Ngurah Rai International Airport, listed as “Denpasar” (DPS) which is the name of the Island capitals.
Distance to The Ulin Villas and Spa: 25 km
Journey time: 30 minutes

People and Religion
The Balinese have strong spiritual roots. The main religion is “Agama Hindu Dharma” or also known as Agama Tirtha which literally means the religion of holy water.

Language
Bahasa Indonesia (national language of Indonesia) and Bahasa Bali (the local language) are the most widely spoken language in Bali. English is extensively used all over the island.

Dress Code
Please wear sarong and sash when visiting temples or attending ceremonies. Bali is a tropical Island, cotton or lightweight clothing are the most comfortable to wear.

Time Zone
UTC+8

Weather
Bali is a tropical Island and has two different seasons. Rainy (wet seasons) generally occurs around November thru April (mainly around late in the afternoon and early in the evening). Dry season commonly occurs around May thru October. The average temperature is 24 – 30 degrees Celsius (75 – 89 degree Fahrenheit)

Passport & VISA
Passport must be valid for at least six (6) months from the arrival date. Indonesian Government grants visa on arrival for 63 countries and could purchase their Tourist Visa upon arrival at the airport. The fee for the “Visa on Arrival” payable upon landing USD.10 for a 7 days visa and USD.25 for 30 day visa. Visitors from certain countries require tourist visa in advance and must apply for a visa before arriving in Indonesia. Please contact the Indonesian embassy or consulate for further details.

Custom
Narcotics are strictly prohibited. You may only bring to Indonesia two liters of alcohol and maximum of 200 cigarettes or 50 cigars.

Currency
The local currency is Rp (Indonesian Rupiah). We recommend you to check the exchange rate prior to your departure to Bali as currency often fluctuates. You could change your money at the local money changer or banks. ATMs are available in major tourist areas. Major credit cards are accepted at major hotels, restaurants, boutiques and other venues. Please also be advised some tourist venues only accept cash.

Typical Business Hours
Banks: Most banks operate from 9am to 3pm
Offices: 9am to 5pm
Supermarkets/shopping areas: 10am to 10pm

Tipping/Gratuity
Most restaurants and hotels include as service charge on the bill. Tipping is not expected but welcomed.

ABOUT THE ULIN VILLAS AND SPA
Star Rating
The Ulin Villas and Spa is a boutique hotel with an all villa property. Each villa comes with their own-private swimming pool, private dining area and other five stars amenities coupled with the service that is inimitably Bali and personal.

How to Reserve
Our official website www.theulinvilla.com is fitted with the facility of Secure Online Booking With Instant Confirmation. You may also simply send us an email to [email protected] or please call our reservation department at +62-361-735000. If you prefer you may contact your travel agents or travel specialist.

Rates
Our rates, packages, promotions and quotations should always include applicable taxes, service charges, high seasons sure charge and most importantly “NO HIDDEN CHARGES”. Please be advised that some hotels and agencies do not include applicable taxes and service charges. This often causes some confusion, so please be aware of this when you are comparing rates. We also partner with a variety of online travel agencies, who promote and sell our rooms. However, we sometimes find our hotel advertised on web sites with which we have no agreement. We always prefer guests to book with us directly.

“++” or “Net” on the rates
“++” means 11% government tax and 10% service charge will be subjected to the rates. “Net” means the rate featured include government tax and service charge. Our rates and promotions are always “Net”.

Airport Pick Up
Airport pick up service is included in the rate (for direct booking only) with hotel’s private vehicle. Our representative will be holding a name board with the guest name on it. We also provide free arrival transfer service from Nusa Dua, Jimbaran, Sanur, Kuta and Seminyak area instead of Airport. Transfer service from other areas will be provided with extra charges. Please inform us the flight details or Pick Up details booking.

Free Drop-off Service
Complimentary drop-off service is available from the hotel to Seminyak and Kuta area (available from 7am to 11pm). In the event of the hotel’s cars are not available, we will provide taxi service at the hotel’s cost. The free drop-off service does not include pick up service.

Bed Configuration
Each villa type comes with their own bed configuration (e.g. Three Bedroom Villa: 1st Bedroom with King Size Bed, 2nd and 3rd Bedroom with Twin Hollywood Bed). For your convenience guest could request their bed preference (e.g. All rooms with King Size Bed). Please mention your request upon booking.

In Villa Private Swimming Pool
Each Villa at The Ulin Villas comes with Private Swimming Pool. There is no life guard on duty during your stay here and all guests should note that use of your private swimming pool is at your own risk. Management cannot be held responsible for any accidents or injuries. The private swimming pool is 1.25 meters to 1.50 meters depth. Children under the age of 12 or who are unable to swim should not use the pool without adult supervision. For your convenience wooden portable pool fence is available upon request to prevent direct access from children. Advance request is required.

Spa
Available from 10am to 10pm, operates everyday except Nyepi Day (Balinese Silent Day). We also welcome guests who are not staying at The Ulin Villas to be pampered at our Spa.

Food and Beverages
Extensive in villa dining menu is available to be ordered (open from 7am to 11pm).

Internet Connection
Free Wi-fi is available for entire villas. Laptops are also available at the lobby.

Mosquitoes
Bali is a tropical Island. The hotel uses a variety of methods to prevent discomfort of guests by Mosquitoes. This includes bi-weekly fogging of garden areas and exterior of hotel, insect coils use in dining area, bathroom and terrace. Also provision of electric mosquito repellant and aerosol can repellants in rooms. Our methods generally keep mosquito presence to an acceptable level.